Refund policy

Customer Support & Refund Policies – JaggyFit (by North Farm)

1. Order Cancellation
Once an order has been successfully placed on our website, we are unable to cancel it. Please double-check your address and order details before confirming.

2. Complaints and Grievances
If your product is found to be torn, damaged, or defective upon delivery, please notify us within 7 days of receiving your order. We’ll arrange a replacement or return—no questions asked. To help us take appropriate action, kindly share an unedited package opening video as evidence.

If your order arrives damaged, defective, or different from what was ordered, please reach out to us at the earliest.

3. Delivery Status
If you've received a delivery confirmation but haven't received your package, please inform us within 7 days of the message received from our delivery partner.
We will investigate the issue and take suitable action.

4. Refunds and Returns
Only defective or damaged products are eligible for return within 7 working days from the date of delivery.
In such cases, we will offer a replacement, or, if preferred, issue a refund via Razorpay within 15 working days.

Please share either:

• The delivery confirmation message, or
• An image/video showing product condition

Need help? We’re here for you.
📧 Email: customercare@jaggyfit.com
📲 WhatsApp: +91 9811030809